About this talk
Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver to recover a big chunk of checkout abandons and drive even more conversions earlier in the purchase flow. At HelpFlow, we've helped 100s of eCommerce stores drive conversions by providing 24/7 live chat teams at a fraction of the cost of running live chat in house (i.e. our 24/7 team can chat with your visitors).
In this talk, I'll share the strategies we've used to drive nearly $100M in live chat revenue for a wide range of stores:
(1) How to predict checkout abandons and engage directly in the checkout flow.
(2) How to integrate live chat into cart abandonment emails to supercharge results.
(3) How to identify highly engaged prospects prior to checkout, and convert them.
You'll walk away with actionable insights you can implement quickly to maximize conversions with live chat.